ABOUT THIS ROLE
Are you passionate about making your customers successful? Do you want to contribute your ideas and take on responsibility? Do you want maximum freedom and flexibility in terms of working hours and location? Then become part of Adtriba!
YOUR DAILY CHALLENGES
As part of the Customer Success Team, you will be handling integration processes with our new clients as well as taking care that all customers get the most value out of working with Adtriba. You are the face of Adtriba towards our customers and you ensure that support requests are handled and that the customers have all the information they need to be successful.
Your daily work will be supported by smart tools which will help you and your clients to succeed with Adtriba. Different ecosystems and individual circumstances on the customer side play a major roles in your daily doing.
As Adtriba services clients from multiple industries you will get in touch with many different ecosystems and MarTech stacks which will keep you on your toes from time to time. Daily work will never be the same and you will learn new things every day.
In close cooperation with the whole CSM team you will take the leadership on how we can serve the the ideal support experience to all of our clients. You can design your own processes and task flows and provide product input on how to optimize the product itself to provide integrations at scale and to enable our customers to use our product without help needed from Customer Success.
About us
Adtriba is an independent AI-based SaaS solution that enables companies to holistically analyze and evaluate all of their marketing activities. Our Machine Learning Algorithms generate accurate and transparent results that help marketers to optimize their decisions, strategies and budgets.
We are always striving to provide the best service for our international and well-known clients from all industries - such as mobility, e-commerce, financial institutions or travel providers.
As a well-funded start-up in an exciting market we are looking forward to expand our team!
